IvanaRosova Fashion Group

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ORDERING

We have created a virtual space so your shopping experience is as easy and enjoyable as possible. Our online store space is designed with your convenience in mind, so we have included filters that enable you to shop by type of the garment, as well as our ideas to create the complete look.

Placing an order on our Website is easy. Once you have found the item you’d like to purchase, choose the correct size from the options available and click “Add to shopping bag” – your item will then be added to your shopping bag. You can find your shopping bag at the top right of the page. Once you have finished shopping, just click on “View shopping bag” to checkout. Checkout is where you pay – payment details are taken on the secure part of our Website.

You will receive an order confirmation email detailing items purchased and total amount spent, once your order has been received. In addition, we will send you an email when your order has been shipped that will include the tracking number for your parcel. Please note that it may take up to 24 hours after the package leaves our warehouse for the tracking information to appear in the tracking system. If for any reason you do not receive an email, check your spam folder to make sure it isn’t there before calling us on +420 222 76 18 12 or emailing us at customercare@ivanarosova.com.

PAYMENT METHODS

All transactions on this Website are processed using BrainTreePayments, which belongs to the PayPal group of companies, a secure payment gateway that encrypts your card details in a secure host environment.

When you pay online with us, you can be confident you are in a secure environment. All our card transactions are handled through Braintree, which is a validated Level 1 PCI DSS Compliant Service Provider. Braintree is on Visa’s Global Compliant Provider List and Mastercard’s SDP List.

We accept PayPal, Visa, MasterCard, American Express, Discover, JCB, and Diner’s Club cards.

CARD VERIFICATION

The CVV is the last 3 or 4 digit number embossed or imprinted on the signature panel on the back of Visa and MasterCard cards and on the front of American Express cards. This code is used to validate your purchase, and as an extra security measure to ensure that you have access and/or physical possession of the credit card itself. Your order cannot be fully processed without a valid Security Code. Once your order has been processed, your Security Code will not be held on file.

By submitting an order on ivanarosova.com, you are entering into a contract that will be confirmed via email directly after your order is placed.

VALUE ADDED TAX

All prices displayed at our web store are VAT inclusive.

CANCELLATIONS

Once an order is submitted we are unable to change or cancel the order.

SPECIAL OFFERS

To receive special offers and be notified, join the ivanarosova.com Mailing List. Simply click the “Join Our Mailing List” link found at the bottom right of every page. Enter your email address and click the “Join” button.

CUSTOMER CARE TEAM CONTACT

If you have additional questions about your order, please contact our Customer Care Team at customercare@ivanarosova.com  or call us on +420 222 76 18 12   

We are available Monday to Friday, 08:00 – 20:00 Central European Time (CET)/ Time zone offset: UCT+1.

 

 

Empowering Women. Embracing the Feminine.

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